FAQs (Frequently Asked Questions)

This is a list of some of the most common questions asked by clients when they are considering purchasing a research package from Family Research Academy. The following also make up our Terms & Conditions. 

Research time varies but generally the one and two surname packages take about 8 weeks to complete once you have returned the research forms. The Gold package takes about 10-16 weeks. We aim to keep you informed by email every week about our progress.

The more information you are able to give us, the better.  Full names of your parents and grandparents, places and dates of birth were available, dates and places of marriages, dates and places of death.  All of this information helps.

Unfortunately Genealogy is a field where results cannot be guaranteed – records might be lost or destroyed, people born out of wedlock may not be registered with the name you expect, many Irish records were destroyed in the easter Uprising etc.

That having been said, we are confident that we will be able to find enough answers to satisfy your curiosity and keep you happy.  Should we run into a brick wall that cannot be solved then we will let you know ion good time and if there is any of your research money not used it will be refunded to you.

We accept cheques, bank transfers or debit/credit card via PayPal—please contact us for more details.